Apparel development room with grey knit garment panels laid out along long wooden worktables and rolls of pattern paper standing at the far end

Talk to the development team

Contact Cycling Apparel Factory: One Message Starts It

Tell us what you are making and who wears it. A person from the development team reads it and writes back — not an auto-responder, and not a form that disappears into a shared inbox.
A first reply lands within 24 business hours. Once a complete tech pack is with us, a quote follows within 48 hours.
Go to the Form
After you press send

What Happens After You Press Send, With the Clock Attached to Each Part

The part most contact pages leave out. Four things happen, each one has either a deliverable or a time limit, and not one of them is “we will get back to you soon”.
  • Within 24h
  • 48h after a complete tech pack
  1. One

    A person reads it

    You get a reply that says who is handling it and what is still missing. It comes from the development team — the same people who would draw the pattern — not from a shared inbox that forwards it onward.

    Within 24 business hours
  2. Two

    The questions come back before the quote does

    A short list of what we still need: fabric weight range, decoration method, the size spread of the roster. This is the step that makes the quote worth reading, because a quote built on our assumptions instead of your answers is a number you cannot check.

    Usually in that first reply
  3. Three

    A quote

    The condition is the load-bearing half of that sentence: the clock starts when a complete tech pack is with us, not when the first message arrives. What a quote is built from — riding scenario, fabric, decoration process, quantity, lead time — is set out on MOQ & Wholesale Pricing.

    Within 48 hours of a complete tech pack
  4. Four

    Then a sample, then bulk

    Sampling runs 5–7 days, with two revision rounds and no additional sampling charge. Bulk runs 20–30 days from sample confirmation. What counts as a revision rather than a new sampling round is on Sampling & Prototyping.

    5–7 days, then 20–30

What “24 Business Hours” Means Here

Our business hours are Monday to Friday, 9:00–18:00 (GMT+8). So a message sent on a Friday evening is answered on Monday, not overnight. We would rather write that down than let you work it out from a silence — and we are not going to claim someone is watching the inbox at 3am, because nobody is.

The First Reply Usually Does Not Have a Price in It

And if it did, it would be a guess wearing a technical voice. A quote before the questions have been answered is a number that changes — which is worse than waiting a day for one that does not.

We publish no prices, no ranges and no payment terms anywhere on this site.

Dense rack of coloured thread cones in a sportswear factory

Send the First Message

Eight boxes below. The more you can say about the garment and who wears it, the more useful the first reply is.
Have a tech pack, artwork or a size list already? Send those to [email protected] and they will sit in the same thread as your form — files travel better by mail, where they keep their filenames, their layers and their page order. The form carries your details and your message.
Start here Eight boxes. Two of them are optional and one of those is a single word.
We need a name to address the reply to.
A brand name with no company behind it yet is a fine answer.
Please check this one — it is where the reply goes.
Only used when a question is faster asked than typed.
Who you are
This routes your message to whoever already knows your situation. It is not a filter.
What kind of riding — optional, pick as many as apply
Most rosters sit across two. Tri suits are development and sampling against a pad specification you supply — see Custom Triathlon Suit.
Two sentences is enough to start.
No pressure — this just helps us prepare the right answer.
Monday to Friday, 9:00–18:00 (GMT+8).
Every field, accounted for

Every Field on That Form, and Why It Is There

A field you cannot see the point of is a field you resent filling in. So here is the point of each one — including the two we deliberately do not ask for.
  • Required
  • Optional
The fieldWhy we askIf you leave it out
Name So the reply is addressed to a person rather than to “Dear Sir or Madam”. Required — it is the shortest field on the form.
Company, brand or club So one organisation keeps one thread. Reorders and colourway changes get filed against it, which is what makes “the same as last time, in navy” a workable instruction a season later. Required, and a brand name with no company behind it yet is a perfectly good answer.
Email It is where the reply goes. Required.
Phone or WhatsApp Only used when a question is faster asked than typed — a photograph of a seam beats four paragraphs describing it. Leave it blank and everything stays in mail. Nothing about your enquiry depends on it.
Who you are It routes the message, it does not filter it. A club with a mixed roster and a brand at first-season stage need different first answers, and the person who writes each of those answers is not always the same person. Required, and Something else is a real option, not a rejection.
What kind of riding Same reason: it decides what gets looked up before anyone replies. Five options — road, gravel, mountain bike, commuter, triathlon. Optional. Blank is a normal answer, and “not settled yet” is a normal place to be.
What you are trying to make The one field where free text beats every dropdown we could build. Where it went wrong last time is the single most useful sentence you can put in it, because a fault is a location and locations are checkable. Required, and two sentences is enough to start.
Rough quantity It tells us whether to answer as a first small run or as a season plan — those are two different replies. Optional. No pressure — this just helps us prepare the right answer.

Why “Who You Are” Is Routing and Not Screening

Because there is no answer to it that gets a shorter reply. It exists so the message reaches whoever already knows your situation — and there are four pages on this site written for exactly those four answers: Cycling Clubs & Teams, Cycling Brands & DTC Startups, Bike Shops & Retailers, and Cycling Events & Corporate Orders.

If one of them describes you, reading it before you write will make your message shorter, not longer.

Two Things We Deliberately Do Not Ask For

  • Your budget. Not on a first contact. A number given before anyone has said what the work involves anchors the conversation to the wrong thing, and we would rather answer the question you actually asked.
  • Who you are working with now. Not our business, and an enquiry form is not a place to collect it. If something about your current kit is going wrong, describe the garment — the garment is the part we can act on.

There is no field on that form we do not read, and there is no field on it that exists to grade you.

Your files

Where a Tech Pack Goes When You Send It, and What Happens to It Here

The most useful section on this page for anyone who has been burned once — because the whole of it is a rule about what we will not do with your file.
  • Yours
  • Someone else’s

Send a tech pack, artwork or a size list to [email protected]. It goes into the same thread as your form, and it is read by the development team — the people who would draw the pattern from it.

Nothing you send has to be finished

A photograph of a garment your riders already own, with a note saying which parts are wrong, is a usable brief. A tech pack is not the entry fee.

Macro of a coated technical lining fabric, creased, with no marks or labels on it
What we can actually put in front of you is material and structure. There is no folder of anybody’s paperwork in this picture, and that is the point of this section.

What Your File Is Not Used For

It does not go onto another buyer’s order. Not the pattern, not the spec sheet, not the fit notes attached to it.

If you arrive with a complete tech pack, the original is yours — we keep one working copy to produce against, and it is not licensed for anyone else’s order. If the pattern and spec sheet get developed here instead, from your concept, then once the sample is signed off that file is your deliverable and holds exactly the same way: we do not put one buyer’s developed pattern onto another buyer’s garment.

The rule is only worth something to you because we apply it when someone else is the one asking. A factory that would show you another buyer’s fit records has already told you what happens to yours.

What We Do Keep, and Why That Is in Your Interest

The confirmed pattern and spec sheet stay filed here after your order ships. That is not archiving for its own sake — it is what makes a reorder or a colourway change start from a confirmed file instead of reopening development. The detail is on OEM / ODM / Private Label Services.

Full-bleed charcoal marl knit fabric, folded

“We need sixty club jerseys and the last ones were too short in the back.” That is already enough to start with — the rest is our job to ask for.

Who is on the other end

Who You Are Actually Writing To

Four facts about this factory, each one included only because it changes what the reply to your message can contain. The rest of the factory story is on two other pages.
  • Since 2011
  • 20+ countries

Since 2011 we have been the supply chain side of other people’s cycling brands — clubs and teams, distributors, and private label businesses. That is the reason the reply comes back the way it does: you are writing to the people who would build the garment, so a question about whether something can be made a particular way does not have to travel out to a subcontractor and back before you get an answer.

  • The five processes are in one building. Cutting, sewing, printing, quality control and packaging all happen here. On an enquiry that matters for one narrow reason: when you ask can the print go across that seam, the answer is a walk down the corridor rather than a second supplier’s opinion.
  • What gets checked before a carton closes. An order passes six fixed inspection checkpoints, run by the 10 QC staff here, from incoming fabric through to the final carton and its paperwork.
  • Where the kit goes. Buyers in the US, Europe and Australia — 20+ countries. The factory is BSCI-audited, with ISO 9001:2015 on the quality system and OEKO-TEX® STANDARD 100 at fabric level.
That is deliberately the whole of it. The equipment list, the capacity figures and how the lines are organised are on Factory & Production Capacity; how the company got here is on About. Neither is repeated on a contact page.
Dark green stretch jersey body fabric draped in soft folds
Body fabric before it is cut. The five processes start at this end of the building, not at a subcontractor’s door.
Other ways in

The Other Ways to Reach Us, and When Each One Is the Right One

Four channels, not four boxes with icons in them. Each one says what it is actually better at.
  • Files
  • Fast questions
  • Hours
  • Location

  • Email

    [email protected]

    Best for anything with a version number attached: tech packs, artwork, size lists, and the follow-up questions about them. A mail thread keeps the file and the sentence explaining the file in the same place.

  • Phone or WhatsApp

    +86 177 0272 7677 · WhatsApp 8617702727677

    Best for a quick yes or no, and for photographs — a picture of the seam that failed is worth four paragraphs describing it. Not monitored around the clock; see the hours beside this.

  • Business hours

    Monday to Friday, 9:00–18:00 (GMT+8)

    When the lights are on and the phone gets picked up. A message sent Friday evening lands in Monday’s inbox, and we are not going to claim otherwise.

  • Where we are

    Guangzhou, China

    Where the five processes happen, under one roof — and the destination if we ever ask you to post a reference garment so we can measure the thing you are describing rather than a photograph of it.

Before you write

Questions People Ask Themselves Before Sending the Form

Five of them, and four have “yes” or “it does not matter” as the answer. They are here because each one is a reason somebody closed this page instead of filling in the form.

Do I need a tech pack before I get in touch?

No. A description plus a reference garment your riders already own is enough for a first answer — and honestly it is often better, because a physical garment removes the question of how a measurement was taken.

The tech pack matters when it is time to quote: the 48 hours in our quote promise start from a complete one.

Will the first reply have a price in it?

Usually not, and a price offered before the questions have been answered would be a guess. What a quote gets built from — riding scenario, fabric, decoration process, quantity, lead time — is set out on MOQ & Wholesale Pricing.

Is my order too small to bother you with?

There is a minimum, it is counted per style per colourway, and the reasoning behind it — including how sizes and colourways are counted, and how a first small run works — is written out on MOQ & Wholesale Pricing.

Send the enquiry either way: if the honest answer is that your order suits a different route, we would rather say so in a reply than have you guess from a number on a page.

Can I ask a question without starting a project?

Yes. Plenty of the mail here is one question with no order behind it, and it goes into the same reply window as everything else. Nobody is going to chase you afterwards.

What don’t you make?

None of these are garments and none are made here:

  • Gloves
  • Footwear of any kind, including overshoes
  • Helmets
  • Hardware such as computers and lights

Two more worth knowing before you write: finished bib-type goods are not a product line, and neither are tri suits. Both are development and sampling against a pad specification you supply — the detail is on Cycling Chamois Development and Custom Triathlon Suit.

Full-bleed dark brown twill fabric, folded back on itself

The Form Is Further Up This Page, and the Reply Comes From the People Who Would Build It

Start Your Enquiry Within 24 business hours, Monday to Friday, 9:00–18:00 (GMT+8).